Terms and Conditions 1.6
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A - Introduction
These conditions of sale (hereinafter only "General Conditions") govern the sale of products marketed by www.dadolo.com . The Customer may communicate with Tuttoverde Srl by: e-mail at the address: help@dadolo.com or by calling (+39) 0544455445 at the normal rate or by post by writing to the address: Tuttoverde Srl Via A. Fortis 2 48123 Ravenna.
All contracts for the purchase of products concluded, through the website www.dadolo.com and according to the procedures indicated therein, between the seller and the Customer, will be governed by these General Conditions.
All published prices are inclusive of VAT.
B - Acceptance of the conditions of sale
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1. The contract stipulated between Tuttoverde Srl and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Tuttoverde Srl , which reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions transcribed below.
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2. If the Customer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and, in any case, keep these general conditions of sale, in compliance with the provisions of articles 3 and 4 of Legislative Decree n. 185/1999 on distance selling.
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3. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.
C - Method of purchase
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1. The Customer can only purchase the products present in the Tuttoverde Srl electronic catalog at the time the order is forwarded and which can be viewed at www.dadolo.com , as described in the relative information sheets. The technical information entered on the www.dadolo.com site faithfully reproduces that of the manufacturers of the goods included in the catalogue. Tuttoverde Srl , therefore, reserves the right to modify the technical information of the products to adapt them to those provided by the manufacturers, without the need for any prior notice. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics, and may differ in colour, size, accessory products present in the figure. All purchasing support information (Glossary, Purchasing Guide, etc...) is to be understood as simple generic information material, not referable to the real characteristics of each individual product.
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2. Correct receipt of the order is confirmed by Tuttoverde Srl by means of an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain the date and time of receipt of the order and an Order Number , to be used in any further communication with Tuttoverde Srl . The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document. The Customer can also check the status of his order by accessing the web area dedicated to him and viewing the order status.
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3. In the event of non-acceptance of the order, Tuttoverde Srl undertakes to promptly notify the Customer.
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4. The Customer can request the cancellation of the order up to the moment in which the same is not yet in preparation in the warehouse. The order status is clearly visible in the "Status" section of your Personal Area. The order can no longer be canceled if the indication "Complete" appears. In this case, the right of withdrawal may be applied as indicated in the relative section
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5. All prices on the site are to be understood as prices to the public and, therefore, inclusive of VAT. Tuttoverde Srl reserves the right to change prices at any time, without notice. In the event that an incorrect and/or clearly derisory price is published, for whatever reason (error in our systems, human error, etc.), the order will be cancelled, even in the case of initial validation.
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6. The quantities of product available at the time of the order are not visible on the www.dadolo.com website. Since the simultaneous access of multiple users-customers and the simultaneous possibility of "online" orders change the availability of the product, Tuttoverde Srl does not guarantee the certainty of assignment of the goods ordered.
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7. On certain products subject to price promotions, Tuttoverde Srl reserves the right to accept orders by reducing the quantities, subject to notification and acceptance by the Customer, failing which the order will be considered cancelled.
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8. In the case of promotions with free gifts in limited quantities ("While stocks last"), Tuttoverde Srl reserves the right to send the order without the free product in case it is out of stock.
D - Methods of payment
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1. Transaction security
Online transactions, on the Dadolo.com website, by credit card are made on the website of our credit card payment manager: PayPal. Credit card details and all data are entered via a PayPal Secure Server which adopts the SSL (Secure Socket Layer) protection system. This certified protocol allows you to communicate in a way designed to avoid the interception, modification or falsification of information. Dadolo.com is not aware of the credit card data used by its customers. -
2. Advance Bank Transfer
In case of payment by bank transfer in advance, the shipment of the order takes place only when the actual crediting to the current account of Tuttoverde Srl , which must take place within 5 working days from the date of acceptance of the order, after which the order is considered automatically cancelled.
The purpose of the bank transfer must include the order number which is issued in the order confirmation email.
The bank details on which to make the transfers are shown in the order confirmation e-mail.
Payment by bank transfer does not allow the quantity to be reserved until the amount is actually credited. -
3. Credit Card and Prepaid Credit Card
Credit cards and prepaid credit cards are treated equally by our systems. In case of purchase through the Credit Card payment method, the transaction will be processed by the international company PayPal.
Under no circumstances will Tuttoverde Srl have access to the data of the credit cards used.
In cases of purchase of goods with Credit Card payment method, together with the conclusion of the online transaction, the amount relating to the goods delivered will be charged to the Customer's credit card. The credit cards accepted are all those that rely on the Visa, Mastercard and America Express circuits.
In the event of cancellation of the order, both by the Customer and in the case of non-acceptance by Tuttoverde Srl , the same will simultaneously re-credit and cancel the transaction and release the committed amount. The release times, for some types of cards, do not depend on us. If the cancellation of the transaction is requested, in no event will Tuttoverde Srl be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system.
Tuttoverde Srl reserves the right to ask the Customer for supplementary information (eg landline telephone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, Tuttoverde Srl reserves the right not to accept the order.
At no time during the purchase procedure is Tuttoverde Srl able to know the information relating to the buyer's credit card, as they are entered directly on the PayPal site which manages the transaction (with very high security systems); since there is no data transmission, there is no possibility that this data will be intercepted. No Tuttoverde Srl computer archive contains or stores such data. Under no circumstances can Tuttoverde Srl therefore be held liable for any fraudulent or illegal use of credit cards by third parties, upon payment for products purchased on www.dadolo.com . -
4. PayPal
In case of purchase through the PayPal payment method, at the conclusion of the order the Customer is directed to the PayPal login page.
The amount relating to the order is charged to the PayPal account at the time of order acquisition.
In case of cancellation of the order, either by the customer or in case of non-acceptance by Tuttoverde Srl , the amount will be refunded to the customer's PayPal account.
The cancellation of the order is possible up to the moment in which the same is not yet in preparation in the warehouse.
If the cancellation of the transaction is requested, in no case will Tuttoverde Srl be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by PayPal. At no time during the purchase procedure is Tuttoverde Srl able to know the Customer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No Tuttoverde Srl computer archive contains or stores such data. For each transaction made with the PayPal account, the Customer will receive a confirmation email from PayPal.
E - Method of delivery
Tuttoverde Srl carries out orders with delivery in the following countries.
Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden.
Shipping to other states will be evaluated from time to time after a quote. Customs costs, where foreseen, are always to be considered at the expense of the customer.
Tuttoverde Srl does not ship to Mail Boxes, post offices, PO boxes and to companies that provide domiciliation services. For each order placed on www.dadolo.com , Tuttoverde Srl issues a sales note (equal to a receipt) or an invoice for the material shipped. For the issuance of the tax document, the information provided by the Customer at the time of the order is valid. After the document has been issued, no changes will be possible.
The delivery of the ordered goods means on board the truck. There are no floor delivery, porterage or installation services.
Shipping costs are charged to the customer and are explicitly highlighted at the time the order is placed.
The goods travel in packaging made directly by the manufacturer or in customized Tuttoverde Srl boxes
The delivery times of the goods ordered are purely indicative and are published in the appropriate table under the heading "indicative delivery times" and/or on the product page; the same may undergo variations due to force majeure or due to traffic conditions and road conditions in general or by act of the Authority. Standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
In periods of high flow such as, by way of example but not limited to, Black Friday or the Christmas period, shipping times may undergo significant increases.
No responsibility can be attributed to Tuttoverde Srl in the event of a delay in the order or in the delivery of the goods ordered.
Upon delivery of the goods by the courier, the Customer is obliged to check:
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that the number of packages delivered corresponds to what is indicated in the delivery document
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that the packaging is intact, not damaged, wet or otherwise altered;
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that sealing materials other than adhesive tape bearing the logos of the websites managed by Tuttoverde Srl have not been used
Obvious external damage or mismatch of packages.
Any external damage or the mismatch in the number of packages must be immediately notified to the courier who carries out the delivery, adding the wording "withdrawal with reserve for damaged package", or "withdrawal with reserve for open package" or "withdrawal with reserve for missing packages".
The opening of an anomaly file with Tuttoverde Srl is also required, by sending to the email help@dadolo.com : order number, description of the damage, date of receipt of the goods, telephone numbers of the Customer and photos documenting any damage both external and internal to the package, finally indicating the codes of the pieces or products that may be damaging.
The opening of this file must be carried out no later than 8 days from receipt of the goods.
Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.
Packing intact
Even in the presence of intact packaging, the goods must be collected subject to inspection by adding the wording "I ACCEPT SUBJECT TO INSPECTION BECAUSE IT IS NOT POSSIBLE TO VERIFY THE INTERNAL CONTENT OF THE PACKAGES" and verified within 8 calendar days of receipt. Any hidden damage or anomalies must be reported in writing by email to the email: help@dadolo.com
Any notification beyond the aforementioned terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what is declared.
If the customer does not accept the goods by signing subject to control, additional costs may be required for sending the replacement pieces.
At the time of shipment, our systems will send a shipment confirmation email with any product traceability code. The courier will in turn send an email confirming acceptance of the shipment indicating that the shipment has been accepted and indicating a traceability code.
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1. Delivery by express courier
Standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
The courier makes the first delivery without notice. In case of absence of the Customer, the courier leaves a notice and tries the delivery again in the following 24 hours; in case of further absence, notice is left again and the shipment is placed in storage. The Customer will be contacted by the Care Team Tuttoverde Srl with which he will define the delivery details. In the event of storage, storage costs may be charged to the Customer. -
2. Location and places of delivery
For some locations such as islands, mountain resorts, limited traffic areas, difficult to reach or peripheral areas, military areas, ports and airports or other disadvantaged locations, surcharges are possible for particular delivery conditions. For this reason, Tuttoverde Srl reserves the right to request, with a prior estimate, an additional sum as a surcharge on the standard delivery. The customer will be able to accept the additional costs of transport for these mail locations.
Tuttoverde Srl reserves the right, in the event that the locality is not served in any way by the carriers used normally, to cancel the order upon notification, and to proceed with the total refund of the order. Payment for the goods by the customer will be made using the method chosen when placing the order. No further expense or commission is due to Tuttoverde Srl . -
3. Telephone Alert
In the case of telephone notification, the courier will contact the customer before making the delivery. During the telephone contact, the Customer can ask the courier to fix a delivery, no later than 72 hours, and the relative time slot (morning or afternoon).
The telephone notification request is sent directly to the courier. Tuttoverde Srl assumes no responsibility for any disservices linked to the telephone notification as it is not directly provided by us.
Delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
Tuttoverde Srl is in no way responsible for failure to provide the requested service.
For this type of delivery, an additional contribution of 4 Euros is applied to the cost of delivery by express courier, clearly highlighted when choosing the shipping method. -
4. Priority Shipping
The Priority service can only be requested for the purchase of Christmas products and only if available at the time of order.
In case of order placed before 11AM, delivery will take place by the end of the following day.
Compulsory delivery within 24 hours is a service offered directly by the courier, Tuttoverde Srl assumes no responsibility for any inefficiency as it is not directly provided by us.
Priority shipping cannot be activated for Calabria, Sicily, Sardinia and the smaller islands.
In the event that the service cannot be provided, the amount spent will be refunded via the payment method used and the standard shipping costs will be charged (€10.00 for orders of less than €100.00).
F - Processing and delivery times
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1. Order fulfillment times
"Order fulfillment times" means the time interval between the receipt of the order and the delivery of the product to the courier.
All orders, containing products available in stock, for which payment confirmation has been received by 12.00 on a working day, are entrusted to the courier already in the evening of the same day except in cases of force majeure (strike of couriers or shipping personnel and in general force majeure)Terms of payment Operations Indicative times Credit Card/Prepaid Cards Internal verification 30 minutes PayPal Internal verification 30 minutes Bank transfer Receipt of credit on Tuttoverde Srl current account 1-6 days -
2. Express courier delivery times
The table below shows the indicative delivery times, in cases of delivery by express courier, from the moment the courier takes charge of the shipment (collection of the shipment at our Logistics Center by the courier).
The other types of delivery such as those that require telephone contact with the courier to define the time of delivery of the service may be delayed. The Customer will be contacted by the courier to define the delivery details.
Indicative delivery times in days
Delivery times for Italy
Italy - except Sicily, Calabria, Sardinia - 1-2 days.
Italy - Sicily, Calabria, Sardinia - 2-3 days.
Delivery times for countries other than Italy
Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Lithuania, Luxembourg, the Netherlands, Portugal, Romania, Slovenia, Spain, Sweden from 2 to 7 days. by express courier
Times are purely indicative and may vary according to the country of delivery and the type of material to be delivered.
G - Delivery costs
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1. Delivery costs by express courier
The cost of delivery is calculated automatically according to the value of the products purchased.
For purchases over €100, no shipping costs will be requested, with the exception of ancillary services requested by the customer (e.g. Telephone Notice).
Any ancillary costs for non-standard services are highlighted at the time of the order.
The costs indicated are valid for all the countries listed.
H - Right of withdrawal
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1. In compliance with the provisions of the Consumer Code, as amended by Legislative Decree no. 21/2014, the Customer who plays the role of consumer and, therefore, the natural person who acts for purposes unrelated to the professional activity, has the right to withdraw from the purchase contract, without giving any reason and without having to incur costs other than those specified in paragraph n. 3, no later than 14 days from delivery, or from the day on which the Customer or a third party designated by the latter acquires physical possession of the goods purchased or of the last batch of goods purchased. The conditions and procedure for exercising this right will be specified in the following paragraphs.
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2. The Customer who intends to exercise the right of withdrawal referred to in the previous paragraph must send an email to recesso@dadolo.com indicating the order number for which one or more products are to be returned and indicating the bank details to make the refund if the order was paid by bank transfer. The Tuttoverde Srl Customer Service will process the request.
Once the declaration of withdrawal has been received, Tuttoverde Srl will send the Customer an email confirming receipt.
The Customer must arrange for the shipment, carefully packed in the manufacturer's original packaging, within 14 days via its own trusted courier. The shipping costs for returning the goods to Tuttoverde Srl will be charged to the customer.
Unless otherwise indicated, the goods must be sent to
Tuttoverde Srl
Via A. Fortis 2 (Bassette area)
48123 - Ravenna -
3. The shipment of the goods to be returned must take place no later than 14 days from the date on which the Customer communicated to Tuttoverde Srl the decision to withdraw from the purchase contract.
Tuttoverde Srl , in compliance with the provisions of art. 56 of Legislative Decree no. 21/2014, once compliance with the conditions referred to in paragraph 4 has been verified, will refund the cost of the product to the Customer within 14 days of receiving the notice of withdrawal, without prejudice to the right to withhold the refund until the date of return of the product to its warehouses or until the date on which the Customer sends proof of effective shipment and delivery of the goods to the courier. Tuttoverde Srl is not required to reimburse additional costs if the Customer has chosen a type of delivery other than the least expensive type of delivery offered ("basic" shipping).
The refund will be made in the same way used by the Customer for the purchase or, if specifically requested, by bank transfer, credit card reversal, PayPal refund. -
4. The right of withdrawal is subject to the following mandatory conditions:
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the Customer can exercise the right of withdrawal only and exclusively with regard to the entire product; it will not be possible to exercise withdrawal only on a part of the product purchased (for example accessories, attached software, etc ...).
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The right of return does not apply to products:
- audiovisuals, software and consumables;
- products specifically or personally created for the consumer;
- for perishable or rapidly changing goods;
- for the purchase of newspapers or magazines;
- for services which, before the expiry of the deadline for exercising the withdrawal, have already been performed with the consent of the consumer. -
the purchased product must be returned in its original packaging, complete with all accessories and its documentation;
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the product must be returned in perfect condition, products that show signs of damage, wear or dirt will not be accepted;
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the returned product must bear the same serial number present on the invoice, otherwise, if the serial number is different, the withdrawal will not be accepted and the product will be made available to the Customer again, without any financial reimbursement by Tuttoverde Srl towards him;
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The shipment for the return of the product is under the responsibility of the Customer, until the moment in which Tuttoverde Srl confirms that it has received the product.
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5. The right of withdrawal is forfeited if the Customer does not return the goods to Tuttoverde Srl within 14 days from the date on which he communicated the withdrawal. The term is considered respected if the Customer sends the goods before the expiry of the 14 days.
The right of withdrawal also lapses in the event of a substantial defect in the returned product (lack of internal packaging and/or documentation and/or original packaging from the manufacturer; absence of integral elements and accessories of the product; damage; unsuitable state of return) and in general in the event of failure to comply with the conditions referred to in paragraph n. 4.
In all cases of forfeiture of the right of withdrawal, Tuttoverde Srl will return the goods to the Customer who will not be entitled to any refund.
I - Renunciation of the purchase
We inform you that it is the Customer's right to reject the goods upon delivery. However, please note that, upon issue of the refund credit note, in the event of advance payment (credit card, Paypal, bank transfer), the shipping costs will be reversed up to the delivery address and returned to the sender. Therefore, only the amount of the product will be refunded, net of return transport costs.
J - Guarantees
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1. Legal guarantee
All products marketed by Tuttoverde Srl are covered by a 24-month legal guarantee for lack of conformity, pursuant to art. 129) of Legislative Decree no. 206/2005 (Consumer Code).
Under the legal guarantee, Tuttoverde Srl is liable towards the Customer-Consumer (natural person acting for purposes unrelated to business, industrial, commercial, artisanal or professional activities carried out), for any lack of conformity existing at the time of delivery of the product, as required by art. 130 of Legislative Decree no. 206/2005 and within 24 months from the date of purchase.
The lack of conformity exists when the product is not suitable for the use for which it is intended, does not conform to the description or does not possess the qualities and/or performance promised by the seller and typical of the product sold, or the specific qualities and performance required by the Customer-Consumer when this has been the subject of a specific agreement between the parties.
The declaration of the lack of conformity (art. 132, 1st paragraph), which occurs within the term of validity of the legal guarantee (24 months), must be made, under penalty of forfeiture, within two months from the date of discovery (art. 132, 2nd paragraph). In the event of a lack of conformity, the Customer-Consumer has the right to ask the seller, at his choice and free of charge, to repair or replace the goods, unless the remedy requested is objectively impossible or excessively onerous (Article 130, paragraphs 3 and 4). In these cases Tuttoverde Srl reserves the right to offer the customer a partial or total refund of the product.
In the case of "modular" products (e.g. resin garden houses) Tuttoverde Srl will only send the customer the damaged pieces in order to restore the product.
The repairs must be carried out within a reasonable period, after which the Customer-Consumer will have the rights pursuant to art. 130, paragraph 7); the seller, after reporting the lack of conformity, will be able to offer the Customer-Consumer the remedies referred to in paragraph 9) of the art. 130, with the effects referred to in lett. a and b) of the same provision.
To use the assistance, the Customer-Consumer must keep the invoice or receipt certifying the executed order that he will receive together with the purchased goods.
If, following an intervention by an Authorized Service Centre, there is no lack of conformity pursuant to Legislative Decree no. 206/2005 (Consumer Code), the Customer-Consumer will be charged for any verification and recovery costs required by the Authorized Assistance, as well as transport costs if incurred by Tuttoverde Srl . -
2. Commercial or conventional guarantee
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2.1 in addition to the legal guarantee for lack of conformity, the products marketed by Tuttoverde Srl enjoy the manufacturer's commercial or conventional guarantee.
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2.2 The manufacturer's commercial or conventional guarantee is additional and not onerous for the Customer-Consumer and is supplied, at the choice of the Customer-Consumer, according to the methods illustrated in the documentation inside the product packaging and present on the website www.dadolo.com in the appropriate area and will be provided by assistance centers authorized by the manufacturer. If, following intervention by an Authorized Assistance Centre, the defect is not covered by the manufacturer's commercial or conventional guarantee, the Customer-Consumer will be charged for any costs of verification and recovery requested by the Authorized Assistance, as well as transport costs, if supported by Tuttoverde Srl .
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2.3 Replacements in the event of DOA (Dead On Arrival: product not working when first switched on), without prejudice to the existence of the conditions for the application of Legislative Decree no. 206/2005 (Consumer Code), will be carried out only if expressly provided for by the manufacturer. The times for replacement or repair of the product, provided they are reasonable, depend exclusively on the manufacturer. Tuttoverde Srl ensures that the repair/replacement times are reasonable.
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2.4 No damages can be requested from Tuttoverde Srl for any delays in carrying out repairs or replacements of products under commercial or conventional warranty, except in cases of willful misconduct or gross negligence.
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2.5 In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer-Consumer in the original packaging, complete in all its parts (including the manufacturer's packaging and any documentation and accessory equipment: manuals, cables, etc...); to limit damage to the original packaging, it is recommended, when possible, to place it in a second box; the affixing of labels or adhesive tapes directly on the original packaging of the product should be avoided in all cases.
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K - Privacy
The personal data requested during the order forwarding phase are collected by Tuttoverde Srl and processed on IT supports, in order to satisfy the obligations arising from the contract concluded with the Customer and will in no case and for any reason be transferred to third parties. Tuttoverde Srl guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree No. 196 of 06.30.03. The data controller is Tuttoverde Srl , via A. Fortis 2, 48123 Ravenna, in the person who from time to time has the legal representation, unless a manager is appointed pursuant to art. 29 of Legislative Decree no. 196/2003.
The customer, at any time, has the right to revoke consent to the processing of personal data with written communication to be sent to the registered office of Tuttoverde Srl . To the customer, who declares to have received the information pursuant to art. 13 and on the rights due to the same, pursuant to art. 7 of Legislative Decree no. 196/2003, has the right to access their data according to the methods provided therein. Marketing communications will be sent only with the explicit consent of the Customer issued together with the authorization to process and send it in the online registration form.
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L - Complaints
Any complaint must be addressed to Tuttoverde Srl , via A. Fortis 2 48123 Ravenna or by e-mail to help@dadolo.com
M - Jurisdiction and Applicable Law
The sales contract between the customer and Tuttoverde Srl is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Ravenna. For completeness, we also point out the European site for disputes between customer and fan https://webgate.ec.europa.eu/odr/main/?event=main.home.show
N - Conditions
The conditions contained in this document may be modified by Tuttoverde Srl without notice and will be valid from the date of publication on the website www.dadolo.com .
Condition revision number: 1.6
Last published date: 2022-06-15
List of condition changes